Aussie Paws Hotel

Our Story

Discover the heart and soul behind Aussie Paws Hotel.

Aussie Paws Hotel team members smiling with pets

Aussie Paws Hotel began not as a grand business plan, but as a heartfelt response to a simple need: a safe, loving, and truly pet-centric place for owners to entrust their beloved animals while they were away. Our founder, Sarah Miller, a lifelong animal enthusiast and Melbourne local, noticed a gap in the market for pet care that went beyond basic kenneling. She envisioned a place that felt like a home away from home, where pets could thrive, not just survive, in their owner's absence. It started modestly, in 2010, as a small dog grooming salon in a quiet suburb of Melbourne. Sarah’s gentle touch and genuine affection for animals quickly made the salon a local favourite. Clients began asking for more – daycare, then overnight stays – and Sarah recognized the growing demand for comprehensive, compassionate pet care.

Driven by her passion and the overwhelming positive response from the community, Sarah expanded her vision. She assembled a team of like-minded individuals – experienced groomers, certified trainers, and veterinary professionals – all united by a shared love for animals. Together, they transformed the small grooming salon into Aussie Paws Hotel, a full-service pet care facility. Over the years, we’ve remained steadfast in our commitment to Sarah’s original vision. We've continuously invested in our facilities, ensuring they are modern, clean, and designed to promote the well-being and happiness of our guests. We’ve expanded our services to include everything from specialized cat grooming to advanced behavioral training, always staying at the forefront of best practices in pet care. But at our core, we are still driven by that same simple principle: to treat every pet as if they were our own, with unwavering love, attention, and respect. This deep-seated commitment to compassionate care is what sets Aussie Paws Hotel apart and what we believe makes us Melbourne's premier pet care destination. We are more than just a business; we are a community of pet lovers dedicated to enriching the lives of animals and the people who adore them.

Our Mission

To provide exceptional, compassionate, and comprehensive pet care services that exceed the expectations of both pets and their owners, fostering a loving and trustworthy relationship with our community. We strive to create a safe, stimulating, and nurturing environment where every pet feels valued and cherished, and where owners can have complete peace of mind knowing their furry family members are in the best possible hands.

Clean and modern pet hotel facility interior

Our Services

Explore the range of exceptional pet care services we offer.

Dog relaxing in a comfortable boarding room

Pet Boarding

Give your pet a luxurious stay in our spacious and comfortable boarding suites. We cater to both dogs and cats, providing individualized attention and care to ensure their time with us is enjoyable and stress-free. Our boarding facilities are designed to feel as close to home as possible, with cozy bedding, climate control, and plenty of space to relax and unwind. We understand that every pet has unique needs, and our dedicated staff is trained to provide personalized care, including administering medications, following specific dietary requirements, and offering extra cuddles and playtime for those who need it. With 24/7 on-site staff, you can have complete peace of mind knowing your pet is safe and well-cared for while you're away. We offer a range of boarding options to suit different preferences and budgets, from standard kennels to premium suites with extra amenities. Regardless of the option you choose, you can be assured that your pet will receive the highest level of care and attention at Aussie Paws Hotel.

Spacious and clean kennels & suites
Individualized attention and care
Daily exercise and playtime in secure areas
Nutritious meals catered to dietary needs
24/7 on-site staff for safety and security

Dog getting groomed at Aussie Paws Hotel

Dog Grooming

Keep your canine companion looking and feeling their absolute best with our professional dog grooming services. Our certified groomers are passionate about pampering pups of all breeds and sizes, from tiny Chihuahuas to majestic Great Danes. We offer a comprehensive range of grooming services, including breed-specific haircuts, luxurious baths with premium shampoos and conditioners, thorough brushing and de-matting, precise nail trimming, gentle teeth cleaning, and effective flea and tick treatments. We use only high-quality, pet-safe products to ensure your dog's coat is healthy, shiny, and smells divine. Our grooming salon is designed to be a relaxing and stress-free environment for your dog, with calming music, comfortable grooming stations, and plenty of positive reinforcement. We understand that some dogs can be nervous about grooming, and our patient and experienced groomers are skilled at handling even the most anxious pups with gentle care and reassurance. Whether your dog needs a basic bath and brush or a full spa day makeover, Aussie Paws Hotel's grooming services will leave them looking and feeling like a million dollars.

Breed-specific and custom haircuts
Luxurious bathing and thorough brushing
Precise nail trimming and ear cleaning
Gentle teeth cleaning for oral hygiene
Flea and tick treatments for parasite prevention

Cat getting gently groomed at Aussie Paws Hotel

Cat Grooming

Spoil your feline friend with our specialized cat grooming services, designed with their unique needs and sensitivities in mind. We understand that cats require a different approach to grooming than dogs, and our cat groomers are specially trained in gentle handling techniques and feline-specific grooming practices. Our cat grooming salon is a calm and quiet sanctuary, away from the hustle and bustle of the dog grooming area, to minimize stress and anxiety for our feline clients. We offer a range of cat grooming services, including thorough brushing and de-matting to prevent hairballs, stylish haircuts (including the popular lion cut), meticulous nail trimming, and sanitary trims to keep your cat clean and comfortable. We use only gentle, cat-friendly products and techniques, prioritizing your cat's comfort and well-being throughout the grooming process. Whether your cat is a long-haired Persian or a sleek Siamese, our expert cat groomers at Aussie Paws Hotel will have them purring with contentment and looking their absolute best.

Calm and quiet grooming environment
Gentle brushing and de-matting techniques
Stylish haircuts, including lion cuts
Precise and careful nail trimming
Sanitary trims for hygiene and comfort

Dog training session at Aussie Paws Hotel

Pet Training

Unlock your pet's full potential with our positive reinforcement pet training programs. Our certified trainers utilize modern, science-backed methods that focus on building a strong bond between you and your pet through positive encouragement and reward-based techniques. We offer a variety of training programs to suit pets of all ages and temperaments, from puppy classes that lay the foundation for good behavior to obedience training that teaches essential commands and manners, and even behavioral modification programs to address specific challenges like anxiety or reactivity. We offer both private training sessions, tailored to your pet's individual needs and your specific goals, and group classes, which provide a fun and social learning environment. Our training philosophy is centered around creating a positive and enjoyable experience for both you and your pet, fostering a lifelong partnership built on trust and mutual understanding. Whether you're starting with a new puppy or looking to refine your adult dog's skills, Aussie Paws Hotel's training programs will empower you to communicate effectively with your pet and enjoy a harmonious relationship.

Puppy classes for early socialization and learning
Obedience training for essential commands and manners
Behavioral modification for specific challenges
Private training sessions for personalized attention
Group classes for social learning and fun

Dog Daycare

Give your dog the gift of fun, socialization, and exercise with our engaging dog daycare program. Aussie Paws Hotel's daycare is more than just a place to leave your dog during the day; it's a vibrant and stimulating environment where dogs can thrive. Our spacious indoor and outdoor play areas are designed to provide ample room for dogs to run, romp, and socialize with their furry friends under the watchful eyes of our trained daycare attendants. We carefully group dogs based on size, temperament, and play style to ensure safe and harmonious interactions. Our daycare program is packed with enrichment activities to keep dogs mentally and physically stimulated, including games, puzzles, and interactive toys. We also incorporate rest periods throughout the day to prevent over-excitement and ensure dogs get the downtime they need. Dog daycare at Aussie Paws Hotel is the perfect solution for busy pet owners who want to ensure their dogs are happy, healthy, and well-socialized while they're at work or running errands. It's a fantastic way to combat boredom, reduce separation anxiety, and provide your dog with the exercise and companionship they crave.

Supervised playtime for safety and fun
Socialization opportunities with other dogs
Indoor and outdoor play areas for all weather
Scheduled rest periods to prevent over-excitement
Enrichment activities and interactive games

Veterinarian examining a pet at Aussie Paws Hotel

Veterinary Services

Ensure your pet's health and well-being with our on-site veterinary clinic, offering comprehensive medical care under the expert guidance of Dr. Emily Carter, our Head Veterinarian. Having a veterinary clinic within Aussie Paws Hotel provides unparalleled convenience and peace of mind for our clients. Whether your pet is boarding with us, attending daycare, or simply in need of routine care, our veterinary team is readily available to provide top-notch medical attention. We offer a full spectrum of veterinary services, from preventative wellness exams and vaccinations to dental care, surgical procedures, and emergency care. Our clinic is equipped with state-of-the-art diagnostic equipment and treatment facilities, ensuring your pet receives the most advanced and compassionate medical care possible. Dr. Carter and her team are deeply committed to animal health and well-being, and they approach every patient with a gentle touch and a dedication to providing personalized care. Knowing that veterinary services are readily accessible within Aussie Paws Hotel offers an extra layer of security and reassurance for pet owners, especially during boarding stays. We are proud to be a comprehensive pet care facility that prioritizes both the comfort and the health of our furry guests.

Routine wellness exams and health check-ups
Essential vaccinations and preventative care
Comprehensive dental care for oral health
Surgical procedures performed with expertise
Emergency care available during operating hours

Pet Supplies

Stock up on everything your pet needs at our convenient on-site pet supply store. We carry a wide selection of high-quality pet food, toys, accessories, and grooming supplies, carefully curated to meet the diverse needs of dogs and cats of all breeds and ages. We partner with premium pet food brands that prioritize nutrition and use wholesome ingredients, ensuring your pet gets the fuel they need to thrive. Our toy selection is designed to stimulate both mind and body, with durable chew toys, interactive puzzles, and plush cuddly companions. We also offer a range of essential accessories, including leashes, collars, harnesses, beds, bowls, and travel carriers, all chosen for their quality, safety, and style. And for at-home grooming, we stock a variety of brushes, shampoos, conditioners, and dental care products to help you keep your pet looking and feeling their best between professional grooming appointments. Shopping for pet supplies at Aussie Paws Hotel is a breeze, whether you're picking up essentials for your boarding stay or simply want to treat your furry friend to something special. Our knowledgeable staff is always on hand to offer advice and help you choose the best products for your pet's individual needs.

Premium pet food brands for optimal nutrition
Engaging toys and enrichment items for fun
Leashes, collars, and harnesses for walks and safety
Grooming supplies for at-home care
Delicious treats and chews for rewards and training

Why Choose Aussie Paws Hotel?

Discover what makes us the preferred choice for pet owners in Melbourne.

Experienced and Caring Staff

Our team is the heart of Aussie Paws Hotel. Each member is not only highly trained and experienced in pet care but also deeply passionate about animals. From our groomers and trainers to our veterinary staff and daycare attendants, everyone shares a genuine love for pets and a commitment to providing the highest standard of care. We undergo continuous professional development to stay updated on the latest best practices in pet care and animal welfare. But beyond qualifications, it's our inherent compassion and dedication that truly sets us apart. We treat every pet as an individual, taking the time to understand their unique needs and personalities, and providing personalized attention that goes beyond just the basics. We believe in creating a positive and nurturing environment where pets feel safe, comfortable, and genuinely cared for, because we know that happy pets make happy owners.

State-of-the-Art Facilities

Aussie Paws Hotel boasts modern, purpose-built facilities designed with the comfort, safety, and well-being of pets in mind. Our boarding suites are spacious and climate-controlled, providing a relaxing haven for overnight guests. Our daycare areas are expansive and divided into indoor and outdoor zones, allowing for year-round playtime regardless of Melbourne's unpredictable weather. Our grooming salon is equipped with the latest tools and technology, and designed to be a calming environment for even the most anxious pets. And our on-site veterinary clinic features state-of-the-art diagnostic and treatment equipment, ensuring pets have access to the best medical care should they need it. We maintain rigorous cleanliness standards throughout our entire facility, because we believe that a clean and hygienic environment is crucial for pet health and happiness. We are constantly investing in upgrades and improvements to our facilities to ensure we remain at the forefront of pet care innovation and continue to provide an exceptional experience for every pet in our care.

Comprehensive Services

At Aussie Paws Hotel, we strive to be your one-stop shop for all your pet care needs. We offer a truly comprehensive suite of services, eliminating the need to juggle multiple providers for different aspects of your pet's well-being. From boarding and daycare to grooming, training, veterinary care, and even a pet supply store, we have everything you need under one roof. This convenience saves you time and simplifies pet ownership, allowing you to focus on enjoying quality time with your furry companion rather than coordinating various appointments and errands. Our integrated approach also means that our different service teams can collaborate seamlessly to provide holistic care. For example, our groomers can alert our veterinary team to any skin issues they notice during a grooming session, or our trainers can work with our daycare staff to reinforce training commands during playtime. This integrated approach ensures that your pet receives consistent, coordinated, and comprehensive care across all aspects of their experience at Aussie Paws Hotel.

Personalized Attention

We understand that every pet is unique, with their own individual personality, preferences, and needs. That's why we are committed to providing personalized attention to each and every pet in our care. We take the time to get to know each pet as an individual, learning about their likes and dislikes, their routines, and any special requirements they may have. Whether it's a specific dietary need, a medication schedule, or a favorite type of playtime activity, we go the extra mile to cater to each pet's individuality. Our staff-to-pet ratio is carefully maintained to ensure that every pet receives ample attention, interaction, and supervision. We believe that personalized care is not just about meeting basic needs; it's about creating a positive and enriching experience that makes each pet feel valued, loved, and truly at home. At Aussie Paws Hotel, your pet is not just another guest; they are a cherished individual receiving tailored care that reflects their unique personality and requirements.

Commitment to Safety

The safety and well-being of your pets are our absolute top priorities at Aussie Paws Hotel. We maintain strict safety protocols and a secure environment to ensure every pet in our care is protected. Our facilities are designed with safety in mind, from secure fencing and kennel construction to non-toxic cleaning products and pet-safe play equipment. Our staff are thoroughly trained in animal handling, emergency procedures, and recognizing signs of stress or illness in pets. We implement rigorous health screening protocols for all boarding and daycare guests to minimize the risk of disease transmission. We also maintain detailed records for each pet, including vaccination history, medical conditions, and emergency contact information. We are vigilant in our supervision of pets at all times, especially during playtime and social interactions. And in the unlikely event of an emergency, our on-site veterinary clinic is readily available to provide immediate medical attention. At Aussie Paws Hotel, you can have complete confidence that your pet is in a safe, secure, and carefully managed environment where their well-being is always paramount.

What Our Customers Say

Hear from satisfied pet owners who trust Aussie Paws Hotel.

Sarah Miller

"Aussie Paws Hotel is absolutely fantastic! My energetic Kelpie, Bluey, always comes home completely tuckered out and happy after a day at daycare. It's such a relief knowing he's getting all the exercise and socialisation he needs while I'm at work. The staff are incredibly friendly and genuinely caring – you can tell they love animals. Bluey literally drags me to the door every morning he knows he's going to daycare! I highly recommend Aussie Paws Hotel to any dog owner looking for a safe, fun, and enriching daycare experience for their furry friend."

John Blackwood

"I was initially quite anxious about leaving my timid cat, Mittens, for boarding when we went on holiday to Tasmania. She's usually very attached to me and not fond of new places. But Aussie Paws Hotel completely exceeded my expectations. The cattery is so peaceful and quiet, and the staff were so gentle and patient with Mittens. They sent me regular updates and photos while we were away, which really put my mind at ease. When we picked her up, she was relaxed and content, not at all stressed like I'd feared. It's clear they truly understand feline needs and create a comfortable environment for cats. I wouldn't hesitate to board Mittens at Aussie Paws Hotel again – it's a real weight off my mind knowing she's in such capable and caring hands."

Emily Chen

"The grooming service at Aussie Paws Hotel is absolutely top-notch! My fluffy Samoyed, Cloud, is a real handful when it comes to grooming – he sheds mountains of fur and isn't always cooperative with brushing. But the groomers at Aussie Paws are miracle workers! They always manage to get him looking and smelling absolutely amazing. His coat is so soft and shiny after his appointments, and they even manage to trim his nails without any fuss (which is a major achievement!). They clearly know how to handle even the most challenging breeds with expertise and patience. I've tried other groomers in Melbourne before, but none compare to Aussie Paws. It's worth every penny to see Cloud looking and feeling his best. Highly, highly recommend!"

Fiona Davis

"We recently enrolled our puppy, Wally, in the puppy classes at Aussie Paws Hotel, and it's been such a positive experience for both of us! The trainer, Sophia, is fantastic – she's so knowledgeable, patient, and uses really effective positive reinforcement methods. Wally is a quick learner and absolutely loves going to class each week. We've already seen a huge improvement in his obedience and general behaviour. The classes are also a great opportunity for him to socialise with other puppies in a safe and controlled environment. I've learned so much from Sophia about puppy training and management, and it's made the whole process of raising a puppy much less daunting. I highly recommend Aussie Paws Hotel's training classes to any new puppy owner – it's an investment that pays off in spades for a well-behaved and happy dog!"

Michael Singh

"Having the on-site veterinary clinic at Aussie Paws Hotel is such a game-changer! It's incredibly convenient to know that if anything were to happen to my dog, Rusty, while he's boarding or at daycare, there's a vet right there on the premises. Recently, Rusty had a minor tummy upset while boarding, and the veterinary team were able to assess him immediately and provide prompt treatment. It was such a relief knowing he was in such capable hands and that I didn't have to rush him to an emergency vet clinic. The veterinary staff are so professional and caring, and they kept me updated every step of the way. It's this level of comprehensive care that makes Aussie Paws Hotel stand out from the rest. Knowing that my pet's health is prioritised alongside their comfort and enjoyment is truly invaluable."

Meet Our Team

Passionate professionals dedicated to exceptional pet care.

Dr. Emily Carter

Head Veterinarian

Dr. Emily Carter is the esteemed Head Veterinarian at Aussie Paws Hotel, bringing over 15 years of experience in the field of veterinary medicine. Graduating with honors from the University of Melbourne's Veterinary School, Dr. Carter has dedicated her career to the health and well-being of animals. Her expertise spans across a wide range of veterinary disciplines, including preventative care, internal medicine, surgery, and emergency medicine. Dr. Carter is known for her compassionate approach to animal care, her meticulous attention to detail, and her commitment to staying at the forefront of veterinary advancements. She is an active member of the Australian Veterinary Association and regularly attends conferences and workshops to enhance her skills and knowledge. Beyond her professional qualifications, Dr. Carter is a devoted animal lover herself, owning two rescue dogs and a ginger cat. Her passion for animals extends beyond the clinic, and she is actively involved in local animal welfare initiatives, volunteering her time at shelters and promoting responsible pet ownership within the Melbourne community. Dr. Carter's leadership and expertise are invaluable to Aussie Paws Hotel, ensuring that all pets in our care receive the highest standard of veterinary attention.

Mark Johnson

Grooming Manager

Mark Johnson is the talented and dedicated Grooming Manager at Aussie Paws Hotel. With over a decade of experience in professional pet grooming, Mark is a certified pet groomer with a keen eye for detail and a gentle, reassuring touch. He holds certifications from leading grooming academies and has honed his skills through years of hands-on experience with dogs and cats of all breeds, sizes, and temperaments. Mark is passionate about creating a positive and stress-free grooming experience for every pet, understanding that grooming can be a sensitive process for some animals. He is adept at handling even the most anxious or challenging pets with patience and understanding, building trust and rapport to ensure a comfortable and enjoyable grooming session. Mark stays up-to-date with the latest grooming trends and techniques, and he is skilled in a wide range of grooming styles, from breed-standard haircuts to creative and personalized trims. He also has extensive knowledge of pet skin and coat health, and he is meticulous in selecting and using only high-quality, pet-safe grooming products. Mark's leadership and expertise ensure that the grooming services at Aussie Paws Hotel are consistently exceptional, leaving pets looking and feeling their absolute best.

Sophia Lee

Training Specialist

Sophia Lee is the highly qualified and compassionate Training Specialist at Aussie Paws Hotel. Certified as a professional dog trainer through the National Dog Trainers Federation, Sophia specialises in positive reinforcement training methods, believing in building strong, positive relationships between pets and their owners through encouragement and reward. With a background in animal behaviour and psychology, Sophia possesses a deep understanding of canine learning principles and behaviour modification techniques. She is skilled at tailoring training programs to meet the individual needs of each pet and owner, whether it's basic obedience, puppy socialization, or addressing specific behavioural challenges. Sophia is passionate about educating pet owners on effective communication and training techniques, empowering them to build harmonious and fulfilling relationships with their furry companions. She leads group classes with enthusiasm and expertise, creating a fun and engaging learning environment for both dogs and owners. Sophia also offers private training sessions for those seeking personalized attention and customized training plans. Her dedication to positive training methods and her genuine love for animals make her an invaluable asset to the Aussie Paws Hotel team, helping pets and owners alike achieve their training goals and enjoy a stronger bond.

Frequently Asked Questions

Your questions answered.

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What vaccinations are required for boarding?

Can I bring my pet's own food and bedding?

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Melbourne's Premier Pet Care Destination